Where does AnewSkin MedSpa ship?
AnewSkin MedSpa currently ships to the 50 states and the District of Columbia. International shipping is not available at the moment.
We are working on bringing our medical grade products everywhere around the world. Tag us @MedspaAnewSkin to let us know where you live!
When will my order ship?
Here’s how it works: you order, we process, then we ship. Best of all it’s FREE!!!
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
I’m having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com. We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org.
How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing email@example.com
What skin types are AnewSkin products suitable for?
Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and paraben free.
Will my product melt/dry/freeze/expire/etc.?
If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality…but we think you’ll love them so much that this won’t even be an issue.
Are you cruelty free?
We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with medical laboratories who uphold the same standards
Returns & Exchanges
How do I place a return or exchange?
We’re sorry you didn’t love your AnewSkincare. Please reach out to firstname.lastname@example.org with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—AnewSkincare packages don’t include return slips. Just reach out to email@example.com and we’ll help you place your return or exchange.
What’s your return policy?
Our products are customized, medical grade skincare and sealed for freshness. All sales are final. We offer returns and exchanges on damaged goods only. All returns must be processed within 30 days of receiving the order. Order # must be provided to place a return/exchange.
Email us at firstname.lastname@example.org and we’ll help you place the return.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the right product!
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
Can I remove a saved payment method?
Of course! You can make this change on your Account page. If you need help, email us at firstname.lastname@example.org
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at email@example.com. We’re happy to help!
How are AnewSkin products different from other skincare brands?
Our products reflect our belief that skincare should be effective and cruelty. Free of damaging and harsh chemicals. Our formulas are designed to live with you, not on you, and enhance what you already have. Medical grade means you can be assured that only high quality ingredients are used in our products.
How can I update my order?
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.
How can I cancel an order?
Contact us as soon as possible and we will try to resolve this. Email email@example.com and we’ll help find an alternative solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email firstname.lastname@example.org if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at email@example.com (and include your original #order number) and we’ll investigate.